How to Handle Logistics and Shipping of Large Products via Wayfair

Introduction

Selling home décor and large furniture products internationally is a tremendous growth opportunity, but it also comes with significant challenges in logistics and shipping.

Products like sofas, wardrobes, beds, and dining tables are bulky, heavy, and fragile, making them difficult to pack, store, transport, and especially to deliver during the last mile.

For Vietnamese and Southeast Asian sellers, managing the entire supply chain independently for U.S. and EU markets can be costly and complex. This is where Wayfair sets itself apart, thanks to its logistics network specialized in home and furniture categories.

Key Challenges of Shipping Large Products Internationally

Before exploring the solutions, let’s look at the main obstacles sellers face when exporting bulky products:

• High transportation costs: Large items are expensive to ship and harder to optimize compared to small parcels.

• Risk of damage: Wooden, glass, or assembly-required products are prone to scratches, dents, or breakage during transit.

• Delivery time expectations: U.S. and EU customers expect fast shipping, which is difficult to achieve from overseas.

• Return management: Handling returns for bulky items is significantly more costly and complicated.

Without a specialized logistics system, expanding internationally with large furniture products becomes a risky endeavor.

Wayfair Fulfillment Services (WFS): Tailored for Bulky Items

Wayfair has built one of the most advanced logistics networks designed specifically for furniture and oversized products in the U.S.

How WFS works:

1. Ship products to Wayfair’s U.S. fulfillment centers: Sellers send containers or bulk shipments to Wayfair’s warehouses.

2. Storage & inventory management: Wayfair manages stock levels and storage.

3. Order processing: Once a customer places an order, WFS prepares and packages it according to furniture-grade standards.

4. Last-mile delivery: WFS provides specialized services such as room-of-choice delivery and white-glove service (assembly and packaging removal).

Seller Requirements for Using WFS

To successfully integrate with WFS, sellers must meet specific criteria:

• Product quality compliance: Ensure products meet U.S./EU safety and durability standards.

• Packaging standards: Use international-grade packaging that minimizes damage risks.

• Stock management: Maintain sufficient inventory in Wayfair’s warehouses.

• Return policy compliance: Work with Wayfair to handle product returns and exchanges.

Benefits of Using WFS

Partnering with Wayfair’s fulfillment system provides multiple advantages:

• Reduced operational burden: No need to build your own overseas logistics network.

• Enhanced customer experience: Premium delivery and installation services increase satisfaction and reduce returns.

• Stronger competitiveness: Faster delivery compared to shipping directly from Vietnam.

• Focus on growth: Sellers can concentrate on product development and brand expansion while Wayfair handles logistics.

Conclusion

For bulky products such as furniture, logistics is the biggest barrier preventing Vietnamese sellers from scaling into the U.S. and EU markets.

Wayfair offers more than just a sales platform for décor and furniture. It also operates Wayfair Fulfillment Services (WFS), a specialized logistics solution covering storage, packaging, and last-mile delivery.

By leveraging WFS, Vietnamese brands can reduce costs, improve customer experience, and gain a competitive edge in international markets.